Privacy Policy

Effective Date: 4/15/2025

Pro Solutions Air values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our HVAC or other residential & commercial services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data:

Personal Identification Information: Name, email address, phone number, physical address, etc.
Service Information: Details about your property, HVAC system, service preferences, etc.
Payment Information: Billing address, credit card details (processed securely via a third-party payment processor).
Communications: Any correspondence between you and our team.
SMS/Messaging Opt-in Data: When you opt-in to receive text messages from us, we collect and store your consent and messaging preferences.

2. How We Use Your Information

We use your information for the following purposes:

To provide our HVAC and related services.
To respond to inquiries and customer service requests.
To schedule and manage service appointments.
To send promotional materials or service updates (only if you have opted in).
To improve our website and services.
To comply with legal obligations.

We value your trust and handle your data with care. We do not sell, rent, or trade your personal information to third parties.

We may share your data with:

Service providers and partners who assist in delivering our services (e.g., technicians, payment processors).
Legal or governmental authorities if required by law.
Messaging platforms and service providers (only as necessary for communication purposes).

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

4. SMS and Email Communication

If you provide your mobile number and opt-in, you may receive text messages regarding your services, appointments, or promotional offers. Message and data rates may apply. You can opt out at any time by replying “STOP.”

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccuracies in your personal data.
Request the deletion of your data (subject to legal or contractual obligations).
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Pro Solutions Air
9299 W Olive Ave Suite #502 Peoria, AZ 85345
623-229-4389
[email protected]
www.prosolutionsair.com