Pro Solutions Air Reviews
What Surprise Homeowners Say About Us
Read real reviews from Pro Solutions Air customers across Surprise and the West Valley. We're proud of our 4.7-star rating from more than 290 verified Google reviews — and grateful to every neighbor who took the time to share their experience.
In our customers' words
Verified Customer Reviews
Absolute lifesavers! In the first super hot week of July, our A/C completely pooped out in the middle of the night. Our special needs kiddos woke us up sweaty and miserable. Don from Pro Solutions Air responded within an hour of my wife's Facebook post, personally assured us he'd take care of our family, and within 45 minutes had two technicians — Matthew and Dylan — on-site. What blew us away was their honesty: no high-pressure sales tactics to buy things we didn't need. Don and his team restored my faith that there are still good people who just want to help. You've earned our trust and our future business.
Honesty in this field is critical. Pro Solutions and tech Brandon saved me $3,500 on a deceptive diagnosis from another company. I cannot recommend Pro Solutions enough. Thank you!
Saved us after hours and did good work at a fair price!
Fast, honest repair.
They do a great job and get you scheduled quickly. They check everything that's needed and let you know if there's anything to watch for down the road. Kevin Burns came out and did an awesome job for us.
Fast and friendly service. The technician Kevin did a great job and was very professional.
Great company, and the technician Kevin was amazing — he answered all our questions and went over everything about our air conditioning system. Their pricing is very fair, and I'd recommend them to family and friends.
They were so kind, explained everything that needed to be done, and guaranteed the work. Thank you so much for everything — you all were great!
Great price and great service.
I am extremely happy with Bill at Pro Solutions Air. Bill diagnosed and repaired our AC unit that three other companies said couldn't be fixed. While working on one unit, our other unit went out — Bill had it fixed in no time. He is very professional, explained everything he found and what needed to be done, and repaired it as agreed.
Earlier this year we had a new Lennox AC unit installed by Pro Solutions Air. We have been so impressed with the high quality of every single phase — from the very first contact with Ruben, to the office staff, to the servicemen.
Reasonable price and great work on our HVAC system repair. Fair, straightforward, and done right.
Reviews shown are from verified Google and Facebook customers. Some are lightly condensed for length; wording reflects the customer's original review.
What comes up again and again
Common Themes in Our Reviews
Across more than 290 Google reviews, a few things come up over and over from Pro Solutions Air customers:
Honest, no pressure
Customers repeatedly mention that we recommend the right fix — not the most expensive one — because our technicians don't work on commission. One reviewer said we saved them $3,500 on a deceptive diagnosis from another company.
Problems others couldn't solve
Homeowners tell us we diagnosed and repaired systems that other companies gave up on or misdiagnosed.
Fast, same-day & after-hours help
Reviewers describe us responding within the hour — even in the middle of the night during a July heat wave — when their AC went out.
Professional, clear communication
Customers appreciate that our technicians explain what they find, what needs to be done, and what it costs — before any work begins.
Great from first call to finish
People praise the whole experience — from the owner Don, to office staff, to dispatch, to technicians like Kevin, Bill, Brandon, Matthew, and Dylan.
Fair, reasonable pricing
Reviewers consistently describe our pricing as fair and transparent, with the cost explained up front.
Reviews FAQ
Questions About Our Reviews
Are these reviews real?
Yes. Every review references a real, verified customer from our Google Business Profile or Facebook page. You can read them directly on Google, Facebook, Yelp, GuildQuality, and the BBB using the links near the top of this page.
How many reviews does Pro Solutions Air have?
We have a 4.7-star rating based on more than 290 Google reviews, plus additional reviews on Facebook, Yelp, GuildQuality, and an A+ rating with the BBB.
How can I leave a review?
We'd be grateful. Click the "Leave Us a Review" button on this page, or search "Pro Solutions Air Conditioning and Heating" on Google and click Reviews. It takes less than a minute and it helps your neighbors find honest HVAC service.
Why should I trust Pro Solutions Air?
Beyond our reviews, we're family owned since 2011, we hold four Arizona ROC licenses, and we're BBB accredited, NATE certified, and a Rosie on the House Certified Partner. We were also voted a Best of 2026 Air Conditioning Contractor in Surprise. And our technicians don't work on commission, so our recommendations are based on what your home needs.
Experience the Pro Solutions Difference
Join hundreds of Surprise neighbors who trust us with their comfort. Most repairs are same-visit.
From our family to yours
A Message From Don & Teigh
If you've read through the reviews on this page, we hope you've seen something that means more to us than any advertisement ever could.
These aren't just reviews. They're stories — from homeowners who invited us into their homes, trusted us with one of the most important systems in their house, and then took time out of their busy lives to share their experience with others. For that, we are incredibly grateful.
When we started Pro Solutions Air, we didn't have a large company behind us. No dozens of service vehicles, no big team. We simply had a dream, a willingness to work hard, and a commitment to treat every customer the way we would want our own family to be treated. That commitment has never changed.
Over the years, our business has grown in ways we could have only imagined. We've been blessed with an amazing team of technicians, installers, and office staff who share the same values our company was built on. Today, they are the heart of Pro Solutions Air, and we are incredibly proud of every one of them.
Many people only see the finished installation, the repaired air conditioner, or the smiling technician pulling away from their home. What they don't always see are the early mornings, the late nights, the emergency calls, the training, and the countless hours our team dedicates to making sure every customer receives the best experience possible. Every review you leave reminds our entire team that those efforts matter.
Arizona summers are no joke. When your air conditioner isn't working, it's more than an inconvenience — it affects your family's comfort, your sleep, your health, and your peace of mind. We understand that every service call represents someone trusting us during an important moment, and we never take that responsibility lightly.
One of the greatest compliments we can receive isn't simply another service call. It's when someone tells a friend:
"It's okay. Call Pro Solutions Air."
That kind of trust cannot be bought through advertising. It has to be earned. Every review helps another homeowner feel more confident about choosing a company they may have never worked with before — and in many ways, your experience becomes part of our story, helping another family make an informed decision when they need help the most.
As business owners, we are deeply committed to operating a company that is not only successful but also ethical. We believe those two things should always go hand in hand. Profit allows us to invest in better training, equipment, and opportunities for our employees — but integrity is what allows us to sleep well at night.
Our goal has never been to become the biggest HVAC company in Arizona. Our goal has always been to become one of the most trusted. That trust is built one customer, one home, and one relationship at a time.
If you've trusted us with your home, thank you. If you've referred your family or friends, thank you. If you've left a review, thank you. You have played a part in helping a locally owned, family-operated business continue serving the community we love.
From the bottom of our hearts, thank you for believing in Pro Solutions Air. We promise to continue earning your trust by serving every customer with honesty, professionalism, respect, and genuine care — and we look forward to serving Surprise and Sun City West for many years to come.