Last Updated: August 2026
Welcome to Pro Solutions Air. These Terms of Service (“Terms”) govern your use of our website, online forms, customer communications, scheduling services, and other digital services provided by Pro Solutions Air.
By using our website, requesting service, submitting your information, or communicating with Pro Solutions Air, you agree to these Terms.
1. HVAC Services
Pro Solutions Air provides residential and commercial heating, ventilation, and air-conditioning (“HVAC”) services, which may include diagnostics, maintenance, repair, installation, replacement, and related services.
The specific scope of work, pricing, warranties, payment requirements, and other terms associated with HVAC services may be provided separately through an estimate, proposal, invoice, service agreement, membership agreement, financing agreement, or other written document.
If the terms of a specific written service agreement conflict with these general Terms of Service, the terms of the specific agreement will apply to that service.
2. Estimates and Pricing
Any estimate or proposal provided by Pro Solutions Air is based on the information and conditions known at the time the estimate is prepared.
Additional conditions discovered during service or installation may require additional work or changes to the original estimate. If additional work is recommended, we will communicate those recommendations and obtain authorization when required before proceeding.
Pricing, promotions, discounts, and availability are subject to change.
3. Scheduling and Appointments
Customers may request appointments by telephone, through our website, through our online scheduling system, or through other approved communication methods.
Requested appointment dates and times are not guaranteed until confirmed by Pro Solutions Air.
Arrival times may occasionally be affected by traffic, weather, emergency service calls, previous appointments, equipment availability, or circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant scheduling changes.
4. Customer Responsibilities
Customers are responsible for providing accurate contact information and reasonable access to the property and HVAC equipment necessary for us to perform requested services.
Customers should inform Pro Solutions Air of known hazards, access restrictions, pets, property conditions, or other circumstances that could affect the safe performance of our work.
5. Payments
Payment terms will be communicated on the applicable estimate, invoice, proposal, financing agreement, or other service documentation.
Customers are responsible for charges they authorize for services performed by Pro Solutions Air.
Financing, when available, may be provided by independent third-party financing companies and is subject to their separate terms, conditions, and approval requirements.
6. Equipment and Manufacturer Warranties
HVAC equipment and components may include warranties provided by their respective manufacturers.
Manufacturer warranties are subject to the manufacturer’s terms, exclusions, registration requirements, and limitations.
Any labor or workmanship warranty offered directly by Pro Solutions Air will be governed by the terms provided with the applicable service or installation.
Damage resulting from circumstances outside the HVAC work performed by Pro Solutions Air—including misuse, lack of maintenance, pests or rodents, acts of nature, unauthorized modifications, or work performed by third parties—may not be covered by applicable labor or workmanship warranties.
7. Website Information
We make reasonable efforts to keep the information on our website accurate and current. However, website information is provided for general informational purposes and should not be considered a substitute for an onsite HVAC inspection or professional diagnosis.
HVAC equipment, homes, installation conditions, and customer needs vary. Recommendations appropriate for one property may not be appropriate for another.
8. Email Communications
By providing your email address, you may receive communications related to your account, appointments, estimates, invoices, services, customer portal, and other transactions with Pro Solutions Air.
Where permitted by law and based on your communication preferences, we may also send promotional or marketing emails regarding services, maintenance reminders, seasonal information, special offers, and other Pro Solutions Air news.
Marketing emails will provide an appropriate method for opting out of future promotional email communications.
Opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications concerning an appointment, account, invoice, estimate, or other requested service.
9. SMS/Text Message Terms
If you provide your mobile telephone number and consent to receive text messages from Pro Solutions Air, you may receive text messages relating to appointments, scheduling, technician arrival information, estimates, service updates, account information, customer service, and, where you have provided the appropriate consent, promotional or marketing communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a text message. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services from Pro Solutions Air.
Mobile information collected for SMS communications will be handled in accordance with our Privacy Policy and applicable law.
10. Third-Party Services
Our website and communications may use services provided by third parties, including scheduling platforms, payment processors, financing providers, customer communication systems, analytics providers, and other technology providers.
Your interaction with certain third-party services may also be governed by the terms and privacy policies of those providers.
11. Intellectual Property
The Pro Solutions Air name, branding, website content, graphics, photographs, written materials, and other original content are owned by Pro Solutions Air or used with permission and may not be copied, reproduced, or used for commercial purposes without authorization.
12. Limitation of Website Liability
To the extent permitted by applicable law, Pro Solutions Air is not responsible for damages resulting solely from your inability to access our website, temporary website interruptions, third-party website services, or reliance on general informational website content.
Nothing in these Terms is intended to waive rights or obligations that cannot legally be waived under applicable law.
13. Privacy
Your use of our website and digital services is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information.
14. Changes to These Terms
Pro Solutions Air may update these Terms of Service periodically to reflect changes to our services, technology, business practices, or applicable requirements.
When changes are made, the updated Terms will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions regarding these Terms of Service, please contact:
Pro Solutions Air
Phone: 623-229-4389
Additional business contact information is available on our website.
SMS Disclosure
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive marketing text messages is not a condition of purchase. Please review our Privacy Policy for additional information regarding how we handle personal information.