Heat pump repair · Surprise, Arizona
Heat Pump Repair in Surprise, AZ
In most Valley homes the heat pump is both the heater and the air conditioner, so when it quits you lose comfort in every season. We fix all major brands across Surprise and the West Valley, any time of day.
The short answer
Pro Solutions Air repairs heat pumps near you in Surprise, Sun City West and across the West Valley. Phones are answered 24/7, there’s no extra charge for after-hours calls, and same-day visits are often available. Our technicians work on all major brands, find the cause first, and give you the price before any work begins.
Sound familiar?
Signs your heat pump needs repair
Cold air in heat mode
A short burst of cool air during defrost is normal. Cool air that keeps coming points to a reversing valve, defrost control, refrigerant or heat strip problem.
Warm air in cool mode
Your heat pump is also your AC. Warm air on a hot afternoon often traces to a failed capacitor or contactor, or low refrigerant from a leak.
Stuck in one mode
If it won’t switch between heating and cooling, the reversing valve, its solenoid or the thermostat wiring is the usual suspect.
Ice that won’t clear
Light frost on a cold morning should melt during the defrost cycle. An outdoor coil that stays iced over needs a technician.
Running nonstop or short cycling
Constant running or quick on-off cycles strain the compressor, the most expensive part of the system. Worth a diagnosis before it fails.
Tripped breakers or new noises
A breaker that trips again after one reset, or grinding, buzzing or clicking from the outdoor unit, means it’s time to turn it off and call.
Not sure what you’re seeing? Try our AC & heater troubleshooter for safe checks before you call.
How a repair visit works
Diagnose, price, then repair
Call or book
Call or text (844) 943-6498 any hour, or book online. Tell us what the system is doing and when it started.
Find the cause
We test the thermostat, electrical parts, refrigerant circuit, reversing valve, defrost controls, heat strips and airflow.
Price in writing
You get the price before any work begins. The diagnostic is free with any approved repair.
Repair and test
Once you approve, we make the repair and run the system in both heating and cooling so you know it works.
What we fix
Heat pump parts and problems we repair
Common repairs
- Capacitors and contactors
- Reversing valves and solenoids
- Defrost boards and sensors
- Heat strips and sequencers
- Refrigerant leaks
- Outdoor fan motors
- Indoor blower motors
- Thermostats and control wiring
Systems we work on
- Split-system heat pumps
- Heat pump package units
- Mini-split heat pumps
- Hybrid and dual-fuel systems
- All major brands
Typical ranges: a diagnostic or service call runs $95–$250 and is free with any approved repair; a heat pump reversing valve runs $1,200–$2,500. See every range in our AC repair cost guide.
The Arizona angle
Why heat pumps work so hard here
A heat pump in Phoenix doesn’t get an off-season. It cools from spring through fall, including weeks of 110°+ afternoons, then heats on desert nights that drop into the 30s and 40s. That’s close to year-round runtime, so worn parts show up faster than they would in a milder climate.
Summer heat is hard on capacitors and contactors. Monsoon dust and haboobs pack the outdoor coil, which makes the system work harder in both modes. And because the defrost cycle and heat strips sit unused most of the year, their problems tend to appear on the first cold night.
Honest advice
Repair it or replace it?
No commission
Our technicians aren’t paid to sell equipment, so a repair is recommended whenever a repair makes sense.
Run the numbers
Use our repair or replace calculator to see where your system stands in about 30 seconds.
Long warranty
If replacement is the better call, qualifying new systems come with our 15-year parts and labor warranty.
Service area
Heat pump repair near you in Surprise and the West Valley
Our shop is in north Surprise, so the drive to most West Valley homes is short. Inside Surprise that includes Marley Park, Sun City Grand, Greer Ranch, Prasada, Asante and Surprise Farms.
- Surprise
- Sun City West
- Sun City
- Peoria
- Glendale
- El Mirage
- Waddell
- Youngtown
- Goodyear
- Litchfield Park
- Avondale
- Buckeye
- Tolleson
- Phoenix
Common questions
Heat pump repair questions
Who repairs heat pumps near me in Surprise, AZ?
Pro Solutions Air, a family-owned heating and cooling company based in Surprise since 2011. We repair all major heat pump brands in Surprise, Sun City West, Sun City, Peoria, El Mirage, Glendale and the rest of the West Valley. Call or text (844) 943-6498 any time, or book online.
Do you repair heat pumps the same day?
Often, yes. We’re based in Surprise, so same-day visits are often available here and in nearby communities. Our phones are answered 24/7, and we don’t charge extra just because a call comes in after hours. Calling early in the day gives you the best chance at a same-day slot.
Why is my heat pump blowing cold air in heat mode?
A few minutes of cool air while the heat pump defrosts is normal. If it keeps blowing cold, check that the thermostat is on HEAT with the fan on AUTO, replace a clogged filter and reset a tripped heat strip breaker once. If it’s still cold after that, the reversing valve, defrost controls or refrigerant charge may need a technician. See what to check.
How much does heat pump repair cost?
It depends on the part that failed. A diagnostic or service call typically runs $95–$250 and is free with any approved repair. A heat pump reversing valve typically runs $1,200–$2,500. You get your exact price in writing before any work begins. See the full cost guide.
Do you work on all heat pump brands?
Yes. We repair all major heat pump brands, including ducted systems, package units and mini-split heat pumps. We’re also a certified dealer for Lennox, Trane, Goodman, Midea and TCL.
Should I repair or replace my heat pump?
If the heat pump is fairly young and the repair is minor, repairing it is usually the better value. If it’s older, needs repairs often or can’t keep up, replacing it may cost less over time. Our technicians aren’t paid commission, so we’ll lay out both options honestly. Qualifying new systems come with our 15-year parts and labor warranty.
What should I check before I call?
Make sure the thermostat is set to HEAT or COOL with fresh batteries, the fan is on AUTO, and the filter isn’t clogged. Check the breakers and reset a tripped one once. If it trips again, leave it off and call us.
Do you charge more for nights and weekends?
No. We answer around the clock and don’t charge extra just because it’s after hours.
Heat pump down? We’re here 24/7.
Call or text and we’ll tell you honestly when we can be there.
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