Meet Matthew Wade – Operations & Service Quality Manager
Behind every successful service visit and installation is a commitment to organization, quality, and continuous improvement. That’s where Matthew Wade plays a critical role.
Matthew is the son of Don Wade and stepson of Teigh Wade. After proudly serving in the United States Army and retiring in 2023, he brought his leadership, engineering, communications, and operational experience to Pro Solutions Air Conditioning & Heating.
As the company’s Operations & Service Quality Manager, Matthew helps ensure every customer receives the high level of service the company is known for. His military background taught him the importance of planning, teamwork, accountability, and continuous improvement—qualities that now help drive the day-to-day operations of the business.
Matthew works behind the scenes to improve processes, support technicians, maintain quality standards, and ensure every customer experience reflects the company’s commitment to excellence.
Certifications & Background
- United States Army (Retired 2023)
- Communications
- Engineering
- Operations Management
- Leadership Development
- Team Management
- U.S. Army Veteran
- Operations Leadership
- Engineering & Communications Experience
- EPA Certified
- OSHA Safety Certified
- Heat Pump Council
What do these certifications mean –> Click HERE
Responsibilities
- Operations Management
- Service Quality
- Process Improvement
- Technician Support
- Customer Experience
- Team Leadership
Matthew’s Mission
“My goal is to make sure every customer receives the same level of professionalism, quality, and care that we’d expect for our own family.”