Who Will Be Working in My Home?

Meet the Experts Behind Pro Solutions Air Conditioning & Heating

Inviting someone into your home to repair your air conditioner, install a new heating system, or complete electrical work requires trust. At Pro Solutions Air Conditioning & Heating, we’re proud to introduce the experienced professionals who make that trust possible. Our team includes certified HVAC technicians, licensed electrical professionals, military veterans, and family members who are passionate about delivering honest service, quality workmanship, and exceptional customer care. Get to know the people behind our company, learn about their certifications, experience, and specialties, and discover why homeowners throughout Surprise and the Phoenix metro area trust Pro Solutions Air Conditioning & Heating for their home comfort needs. Our technicians never stop learning.

Brandon

Comfort Advisor

EPA Certified • Former Installation & Service Technician Heat • NATE Certified •  OSHA Safety Certified • Heat Pump Council Certified Surprise Resident

“Helping homeowners understand their options so they can make the best decision for their family.”

→ Meet Brandon

Matthew

Operations & Service Quality Manager

U.S. Army Veteran • Operations Leadership • Engineering & Communications Experience  • EPA Certified •  OSHA Safety Certified • Heat Pump Council

“Supporting our team so every customer receives an exceptional experience from start to finish.”

→ Meet Matthew

Jordan 

HVAC Service & Installation Specialist

EPA Certified • Advanced HVAC Training •NATE Certified •  OSHA Safety Certified • Heat Pump Council Certified Surprise Resident

“Committed to helping homeowners stay comfortable with honest recommendations and expert service.”

→ Meet Jordan

Bill

Service Team Lead

Army Veteran • NATE Certified • EPA Certified • OSHA Safety Certified • Heat Pump Council Certified Graduated Top of HVAC Class • Joined Pro Solutions in 2016

“Diagnosing problems correctly the first time is the foundation of great customer service.”

→ Meet Bill

Dylan

Lead Installation Technician

EPA Certified • Installation Specialist •  OSHA Safety Certified • Heat Pump Council

“Every installation is completed with precision because quality workmanship matters.”

→ Meet Dylan

James

HVAC Hybrid Inventory /Service Technician

EPA Certified • OSHA Safety Certified • Heat Pump Council Certified • Hybrid Inventory Specialist and Field Techncian

“Providing honest service, expert repairs, and dependable comfort while treating every customer’s home with the same care and respect as my own.”

→ Meet James

Every Technician Is Professionally Trained

✔ NATE Certified

✔ EPA Certified

✔ OSHA Safety Certified

✔ Heat Pump Council Certified

✔ Continuing HVAC Education

✔ Manufacturer Training

The Pro Solutions Team at a Glance

  • Combined HVAC experience: 40+ years
  • NATE Certified Technicians
  • EPA Certified
  • OSHA Safety Certified
  • Heat Pump Council Certified
  • Thousands of Arizona homeowners served
  • Serving the Valley since (2011)

What to Expect When Our Technician Arrives

  • Friendly introduction
  • Shoe covers when appropriate
  • Respect for your home
  • Clear explanation of the issue
  • Honest repair recommendations
  • Upfront pricing before work begins
  • Professional cleanup before leaving

Continuing Education

At Pro Solutions Air Conditioning & Heating, learning never stops. Every technician participates in ongoing training to stay current with evolving HVAC technology, energy-efficient equipment, electrical systems, safety standards, and manufacturer best practices. That commitment to education helps us provide homeowners with knowledgeable service and dependable solutions.

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Keven Besana profile picture
Keven Besana
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Owner's reply
Thank you for taking the time to share your experience Keven!
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Chad profile picture
Chad
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​Absolute lifesavers! In the first super hot week of July, our A/C system completely pooped out in the middle of the night. Our special needs kiddos woke us up sweaty and miserable, and we didn't know who to turn to. In a panic, my wife made a community post on Facebook asking for recommendations for a reputable company. ​Don from Pro Solutions Air responded within an hour of the post going up. He personally assured us he would take care of our family, and within another 45 minutes, he had already had two of his technicians, Matthew and Dylan, on-site. ​These guys worked incredibly fast to get our system up and running again. What blew us away was their honesty; there was absolutely no high pressure sales tactic to purchase things we didn't need, which we know other companies are notorious for doing. Matthew and Dylan were efficient, respectful, and genuinely honest. ​Don and his entire team have completely restored my faith that there are still good people out there who just want to help others in times of struggle. Thank you so much, Pro Solutions Air! You have absolutely earned our trust, our future business, and we will be referring you to everyone we know.

Owner's reply
Thank you for allowing us to help you!
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Doug Allen profile picture
Doug Allen
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Honesty in this field is crirical, Pro Solutions and Tech Brandon saved me 3500 dollars on a deceptive diagnosis from another company. I cannot recommend Pro Solutions enough,,Thank you

Owner's reply
Thank you for sharing you experience Doug!
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Michael Rogoz profile picture
Michael Rogoz
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Saved us after hours and did good work at a fair price!

Owner's reply
Thank you for the review and trusting us!
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Thomson Carter profile picture
Thomson Carter
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Fast honest repair.

Owner's reply
Thank you!
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Craig Marcus profile picture
Craig Marcus
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They do a great job, they get you scheduled quickly. They check all what is needed, and lets you know if there is anything else for future concerns. Kevin Burns came out and did an awesome job for us today. 6/8/26

Owner's reply
Thank you Craig!
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Casey Harrison profile picture
Casey Harrison
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Fast and friendly service, the technician Kevin did a great job and was very professional

Owner's reply
Thank you, Casey! Glad to hear.
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Keith Kinsey profile picture
Keith Kinsey
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Great company and the technician Kevin was amazing he answered all of our questions and went over everything with us about or air conditioning system.Also we like there pricing very fair and l would recommend to our family and friends..

Owner's reply
Hi! Thank you so much for the kind words and the recommendation to your family and friends. We’re thrilled to hear that Kevin provided such a thorough experience and took the time to answer all your questions about your air conditioning system. At Pro Solutions Air, we pride ourselves on transparent communication and fair pricing for all our HVAC services. It’s our goal to ensure every home in the Phoenix Valley stays cool and comfortable. We appreciate your support and look forward to being your go-to for any future AC maintenance or cooling needs!